xbox elite controller series 2 warranty claim

Microsoft Virtual Agent USB cable for wired gameplay Enter your Serial Number NOTE: You must select your Country/Region then Xbox from the Product Family Type drop down before entering in your Serial Number. I refused. Xbox Elite Wireless Series 2 Controller Review - IGN Standard Limited Warranty applies to Surface devices, Xbox, PC accessories, and HoloLens in Norway. We offer the best customer service in the industry. Package Contains: Custom Green & Purple Chameleon Elite 2 controller, controller instructions, All original accessories. If you own an Xbox Elite Controller Series 2 and have been experiencing hardware problems, Microsoft has decided to offer some welcome relief. Amazon's Choice for " xbox elite wireless controller series 2 ". Get Xbox Accessories - Microsoft Store Microsoft Extends Xbox Elite Series 2 Controller Warranty ... Microsoft Complete is an extended service plan that provides a total of three years of coverage for your Xbox console and Kinect sensor. Elite Series 2 Controller Modded - Custom 7 Watts Pro Rapid Fire Mod - for Xbox One Series X S Wireless & Wired PC Gaming - Red LED Lights 7 Watts 4.2 out of 5 stars 284 . Rate Us: ★ ★ ★ ★ ★ Microsoft Privacy Statement Release Date: 02/10/2021. Microsoft Extends Warranty On Elite Controller 2 Due To Joystick Drift. SKU: 6451655. Full refund within 2 years if no claim has been applied, then a proportional refund minus the cost of the claim. The warranty extension is in response to complaints about mechanical issues with the $180 gamepad. Model: 503-601-01-010-NA. Microsoft says a small number of users are experiencing mechanical issues, as a class-action lawsuit over joystick drift looms. Available in select markets only. The Xbox Series X console comes with a 2-meter Ultra High Xbox Wireless Elite Series 2 Controller warranty We've received claims that a small. Xbox elite series 1 & 2 both have the know issue of stick drift, my left thumb stick would drift up or down after I push in the direction and was annoying. That was it. Xbox Elite Controller Series 2 owners received a nice surprise today, as Microsoft announced that it's extending the warranty on the controller. Price: £159.00. Package Contains: Custom xbox controller elite series 2, controller instructions, All original accessories. Indignant players have long reported issues with the Xbox Elite controller line, with the most recent batch of community complaints arriving alongside the reportedly factory defective Xbox Elite Series 2.Of course, anyone who's experienced similar joystick drift with original Xbox One and Xbox One S gamepads would be quick to point out how those controllers have similar issues with their . Custom Controllerzz Carbon Fiber Custom Elite Series 2 Controller Compatible with Xbox One, Xbox Series X, Xbox Series S. Feel confident purchasing your new custom controller. Provide the rep with your device's serial number. The Xbox Elite Controller Series 2 has been out for a few months now, and our initial review was glowing. Was really hoping to not be on the exchange train with this controller but seems like I finally got unlucky. In this video I guide you though the steps to submit a Microsoft warranty claim for your Microsoft products, such as the Xbox Game Console and the Elite Seri. Please bring photo ID and credit/debit card only if used as payment. If that weren't enough, the buds also have a two-year warranty for that type of damage. Joystick and thumbstick drift has become a hot button issue in 2020. All xbox elite controller 2 wireless are proudly customized in the U.S.A. Microsoft has extended the warranty of its high-end Xbox Elite Wireless Controller Series 2 gamepad from 90 days to one year following reports of hardware issues. Each claim is subject to a $49 deductible. If that weren't enough, the buds also have a two-year warranty for that type of damage. We offer the best customer service in the industry. EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more. Your price for this item is $ 19.99. Go scuf the elite series uses cheap parts and then more than doubles the . $19.99. All Elite 2 custom controllers are proudly customized in the U.S.A. Make your friends jealous with your new custom Waves Elite Series 2 controller for Xbox One. Again warranty claim fixed it so I'm on my 3rd one that I received roughly 2 months after release and it has terrible stick drift. We only use new Elite series 2 controllers. Elite Series 2 Controller Modded . Adjustable trigger dead zones give you the edge in your favorite games when using an Xbox Elite Wireless Controller, and you can even adjust the brightness of the Xbox button. I've spent the better part of 3 hours today on the phone with Xbox / Microsoft customer support trying to figure out why my Elite Series 2 is still showing out of warranty. We offer the best customer service in the industry. Xbox Elite Wireless Controller Series 2 AU$249.95 The all-new Xbox Elite Wireless Controller Series 2 features over 30 new ways to play like a pro, including adjustable-tension thumbsticks, new interchangeable components, up to 40 hours of rechargeable battery life and limitless customisation with the Xbox Accessories app on Xbox One and . Eric Abent - Oct 15, 2020, 9:43am CDT. The warranty extension is in response to complaints about mechanical issues with the $180 gamepad. How To Claim Microsoft Surface Warranty Over the Phone. Microsoft is extending its warranty on all Elite Series 2 controllers due to recently revealed issues of joystick drift. Its only 5 months old and i have taken great care of it, its never been dropped and always put back in the case. Microsoft's first-party native support of their Xbox brand has had them bring out relevant hardware and software on Windows as well. The all-new Xbox elite Wireless Controller series 2 features over 30 new ways to play like a Pro, including adjustable-tension thumb sticks, wrap-around rubberized grip, and shorter hair trigger locks. PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days. If you own an Xbox . The all-new Xbox Elite Wireless Controller Series 2 features over 30 new ways to play like a pro, including adjustable-tension thumbsticks, new interchangeable components, up to 40 hours of rechargeable battery life, and limitless customization with the Xbox Accessories app on Xbox One and Windows 10. A single charge last 40hrs of gameplay. If you're a proud owner of the premium Xbox Elite Wireless Controller Series 2, we've got some good news - Microsoft has extended the standard warranty on the controller from 90 days to one year.. Microsoft Extends Xbox Elite Series 2 Controller Warranty to 12 Months. The warranty has moved from just 90 days to a full year, after Elite 2 controllers complained about . 2 standard, 2 tall, 2 concave. It explains that the extension applies retroactively, and since this controller . You can call Microsoft's support service and let them know you want to claim your warranty. The Xbox controller is synonymous with PC gaming today, and we take a look at the Xbox Elite Series 2 to see how it stacks up against the competition. "We've received claims that a small percentage of our customers are experiencing mechanical issues when using their Xbox Elite Wireless Controller Series 2," writes Microsoft in a support update. Standard Limited Warranty applies to Surface devices and PC accessories in Oman. Explain the problem with your device. By Rami Tabari published October 16, 2020. I take very good care of my electronics I'm still on my launch xbox one, that controller goes in it's case and is zipped when it's not in use. Had both a white Elite S1 and a black Elite S2 that never even had stick drift after years of use. In an explanation on the official Xbox website, the company highlighted that "a small percentage" of owners had reported mechanical issues with the controller, hence the decision to increase the . This is compatible with Bluetooth 5.0 and connects to Xbox Series X, PC, Cellphone, etc. Warranty lasts for one year from the date of original purchase from Microsoft or an authorized retailer or reseller, unless a different time appears below: Duration Product Name 90 Days Refurbished Xbox One Consoles and All Xbox Accessories (except for Xbox Elite Wireless Controller Series 2) If you are not sure where to find your serial number on your Xbox, read this article to learn how. Select your Product Family Type from the drop down menu 3. Microsoft is quadrupling the warranty period for its luxury Xbox Elite Series 2 wireless game controllers, from 90 days to a full year from the date of purchase.The decision comes after the Elite . 27. level 2. EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more. Extended terms and conditions are also provided for Norway. Microsoft has extended the 90-day warranty on the Xbox Elite Series 2 controller to a full year from the day of purchase, which gives you more time to return your pad for a repair. Elite Series 2 Controller Modded . All Elite 2 custom controllers are proudly customized in the U.S.A. Microsoft controller storage case (2) Sets of paddles (2) Different types of d-pads. Your price for this item is $ 19.99. Feel confident purchasing your new custom xbox one elite controller. *. The 90-day warranty is being . The 90-day warranty is being extended to a year, and any repair costs incurred will therefore be refunded. Microsoft has outlined plans to extend its warranty for the Xbox Elite Controller Series 2, the company's premium gamepad, amid reports of issues among buyers.The amendment extends coverage to one . SKU: 6451655. The company has extended the normal warranty from 90 days to one year after reports of "mechanical . 1 Microsoft Complete for Type Cover and Microsoft Complete for Xbox Elite Controller: For covered defects and/or accidental damage, maximum of one (1) claims. The warranty extension is in response to complaints about mechanical issues with the $180 gamepad. Microsoft has extended the warranty of its high-end Xbox Elite Wireless Controller Series 2 gamepad from 90 days to one year following reports of hardware issues. Microsoft has an update for its premium controller, and it comes in the form of the Xbox Elite Wireless Controller Series 2 (see it at Amazon).This is a controller for the hardcore gamers, because . You will need to contact support in order to update the warranty start date for your Surface, Surface Type Cover, Xbox Console, or Kinect. PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days. Just the controller, no accessories. (7) Price Match Guarantee. The warranty extension is in response to complaints about mechanical issues with the $180 gamepad. Elite Series . I bought the controller from BB but I could always buy the extended warranty on MS I think, then put in a claim. Microsoft has launched an extended warranty program for the Xbox Elite Controller Series 2. New, Sealed, and Unboxed Xbox Elite Wireless Controller Series 2 - Halo Infinite 20th Year Anniversary Limited Edition. In stock. Enhance your aiming with new adjustable-tension thumbsticks, fire even faster with shorter hair trigger locks, and stay on target with a wrap-around rubberized grip. The quality is so much better. . Microsoft extends warranty in the midst of a class-action lawsuit. Give them all the warranty info. However, many people wonder how accessories as expensive as this last over time, so we've . Side note for those worrying about the warranty and it being a modded controller get the warranty it's worth it. For gamers using the Xbox Adaptive Controller or an Elite Series 2, this app gives you the option to swap your thumbstick X and Y axes and assign Shift inputs. Xbox Elite Wireless Controller Series 2 includes: the Xbox Elite wireless series 2 controller, one carrying case, a set of six thumbsticks (two standard, two classic, one tall, one wide-dome), a set of four paddles (two medium, two mini), a set of two D-pads (standard, faceted), a thumbstick-adjustment tool, a charging dock, and one USB Type-C . . The plaintiffs have experienced drifting issues on multiple Elite Series controllers, including the latest Elite Series 2 lineup, as well as the normal Xbox One controllers. Feel confident purchasing your new custom controller. Please bring photo ID and credit/debit card only if used as payment. Designed to meet the needs of today's competitive gamers, the Xbox Elite Wireless Controller Series 2 features over 30 new ways to play like a pro. The Xbox Series X console comes with a 2-meter Ultra High Xbox Wireless Elite Series 2 Controller warranty We've received claims that a small. And given its attraction and downright quality, finding the best Xbox One Elite Series 2 prices and deals going in order to snag this controller for a bargain is the most sensible option. Anyway, I was debating if it was worth replacing it through warranty. First, Nintendo took fire over apparently faulty Joy-Cons that would constantly drag . Package Contains: Custom Carbon Fiber Elite 2 controller, controller instructions, All original accessories. Additionally, Microsoft Complete provides warranty coverage for two controllers. Mostly because of the weight of it, button configurations, and the paddles (great for shooters). EASY CLAIMS PROCESS: File a claim anytime online or by phone. Please note this set is just fit for Elite Series 2 Controller (Model 1797) , not for Xbox one controller and Xbox one elite series 1 controller (Model 1697) High Quality: Made of metal stainless steel Military grade for comfort & durability Easy to Replace: You needn't to take apart of the controller, just put them in the right hole 3 Offer valid from 12AM PT October 1, 2020 to 11:59PM PT through January 3, 2021 ("Offer . You can find the updated warranty on Microsoft's support page. Microsoft has extended the 90-day warranty on the Xbox Elite Series 2 controller to a full year from the day of purchase, which gives you more time to return your pad for a repair. I'm to the point when I pick up the basic controller it's hard for me to go backwards. Microsoft Complete for Xbox: For mechanical breakdowns and/or accidental damage claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power . If you own an Xbox Elite Controller Series 2 and have been experiencing hardware problems . I love my Elite 2 controller. Malfunctions covered after the manufacturer's warranty. Standard Limited Warranty applies to PC accessories in Panama. If you own an Xbox Elite Controller Series 2 and have been experiencing hardware problems . Model: 503-601-01-010-NA. (Image credit . A: Answer Xbox Elite Wireless Controller Series 2 comes with a 14-day trial membership for Xbox Game Pass Ultimate, which includes the functionality of both Xbox Game Pass and Xbox Live Gold. Package Contains: Waves Custom Elite Series 2 controller, controller instructions, All original accessories. The warranty extension is in response to complaints about mechanical issues with the $180 gamepad. This trial membership is for new Xbox Game Pass Ultimate subscribers only. Before we can update your warranty, you will need the following: Your sales/purchase receipt from an authorized Surface or Xbox retailer. 4.3 out of 5 stars. "We've received claims that a small percentage of our customers are experiencing mechanical issues when using their Xbox Elite Wireless Controller Series 2," writes Microsoft in a support update. Microsoft is extending its Xbox Elite 2 controller warranty, following complaints from owners. I currently have an Xbox elite series 2 controller that has some slight issues but is still usable (slight left stick drift bc of big dead zone, random A button not registering, random right bumper double click). Get information on replacement of controllers during your Microsoft Complete coverage period. Out of warranty they tried to pull this 100$ BS. (6) Different thumb sticks. First, Nintendo took fire over apparently faulty Joy-Cons that would constantly drag . SCUF - Elite Series 2 Performance Thumbsticks for Xbox Elite Series 2 I 4-Pack. Xbox Elite Controller Series 2 warranty jumps from 90 days to 1 year. Xbox Elite 2 Controller Warranty Extended To A Full Year. The Xbox Elite Series controller is an impressive piece of kit, but it's certainly expensive, and it's also been faced with some users reporting stick drift issues - something which caused Microsoft to actually increase the warranty.In comparison, PowerA's FUSION Pro 2 Controller, which manages to make a more affordable dent in your wallet, comes with features that rival even the Xbox Elite in . All Microsoft devices and accessories come with a Standard Limited Warranty. However, they absolutely re-hauled for the Elite 2. SCUF - Elite Series 2 Performance Thumbsticks for Xbox Elite Series 2 I 4-Pack. 2. Transcript, press arrow keys to navigate. 2 year warranty extension for a game consoles from €100 to €149.99 . 2 Option available for Surface devices only (excluding Surface Duo), and in select markets only. If you own an Xbox Elite Controller Series 2 and have been experiencing hardware problems, Microsoft has decided to offer some welcome relief. After purchase, you'll also receive unlimited technical support from Microsoft. Then it stopped. Dispatched from and sold by Amazon. Microsoft has launched an extended warranty program for the Xbox Elite Controller Series 2. I reached out to Xbox Support on Twitter. Microsoft Xbox Series S and Xbox Elite Wireless Series 2 Controller Black - Bluetooth Connectivity - Adjustable-tension Thumbsticks - Shorter Hair Trigger Locks - Wrap-around Rubberized Grip - Re-engineered Components and Xbox Game Pass Ult User rating, 2.7 out of 5 stars with 7 reviews. Microsoft is extending its warranty on all Elite Series 2 controllers due to recently revealed issues of joystick drift. We only use new Elite series 2 controllers. Built for performance. Oct. 15, 2020, 6:41 p.m. Your new red custom elite series 2 controller will come standard with all Microsoft accessories. Today I was in game menu and the cursor started vertically moving through the options while the controller was sitting on the table, untouched. Amazon's Choice highlights highly rated, well-priced products available to ship immediately. left a bad review in a follow up email and then Microsoft called me and made it right by replacing the controller for free. EASY CLAIMS PROCESS: File a claim anytime online or by phone. Xbox Elite Wireless Controller Series 2 : Amazon.de: PC & Video Games Select Your Cookie Preferences. my series 2 stopped charging or working without cord. If you own an Xbox Elite Controller Series 2 and have been experiencing hardware problems, Microsoft has decided to offer some welcome relief. . Then it started again. This move . 11,944 ratings. The 90-day warranty is being extended to a year, and any repair costs incurred will therefore be refunded. Xbox Elite Wireless Controller Series 2. User rating, 2.7 out of 5 stars with 7 reviews. Xbox Elite Controller Series 2 warranty update. Updating your warranty. Anyway, I was debating if it was worth replacing it through warranty. Get Microsoft Complete Protection Plan when you purchase your device. We use . Release Date: 02/10/2021. (7) Price Match Guarantee. Platform : Xbox, Xbox Series X. Malfunctions covered after the manufacturer's warranty. Microsoft Extends Warranty On Elite Controller 2 Due To Joystick Drift. Microsoft has quietly extended the warranty for its Xbox Elite Controller Series 2 controller from 90 days to one year after acknowledging mechanical issues on some units. Extension applies retroactively, and any repair costs incurred will therefore be refunded warranty that... Or Xbox retailer ; s Choice highlights highly rated, well-priced products available to ship.! Hardware and accidental damage coverage be refunded a small number of users are experiencing issues... Or by phone was really hoping to not be on the exchange train with controller! Left a bad review in a follow up email and then Microsoft called me and it. Credit/Debit card only if used as payment, troubleshooting and much more a two-year for... Replacing the controller for free 1, 2020 to 11:59PM PT through January,. Retroactively, and since this controller total of three years of use in markets. And accidental damage coverage if used as payment email and then Microsoft me. Following: call ( 800 ) 642 7676 ( excluding Surface Duo ), and select... Complete provides extended hardware and accidental damage coverage of coverage for your Xbox and. After Elite 2 controller warranty... < /a > Feel confident purchasing your new Custom controller to claim warranty... Lawsuit over joystick drift available for Surface devices only ( excluding Surface Duo ), and this! Amazon & # x27 ; s serial number shooters ) Contains: Custom Fiber... Moved from just 90 days to one year after reports of & quot ; mechanical a proportional refund the. And accidental damage coverage ; s support service and let them know you want to claim your.! Duo ), and in select markets only issues with the $ gamepad! Applies retroactively, and any repair costs incurred will therefore be refunded # x27 ; s serial number the! A hot button issue in 2020 the controller for free > Updating your.. Costs incurred will therefore be refunded photo ID and credit/debit card only if used as.. 2020 to 11:59PM PT through January 3, 2021 ( & quot ; ( 2 ) Sets paddles... It explains that the extension applies retroactively, and any repair costs incurred will be. Black Elite S2 that never even had stick drift after years of coverage for two controllers is. Time, so we & # x27 ; s serial number on your console! ), and join today! in 2020 on your Xbox console and Kinect sensor Nintendo took fire over faulty. Both a white Elite S1 and a black Elite S2 that never even had stick drift after years use! Has been applied, then a proportional refund minus the cost of the weight of it, configurations... ( excluding Surface Duo ), and the paddles ( 2 ) Different types of d-pads this over. For Surface devices and PC accessories in Panama after reports of & quot ; mechanical types of.... Surface or Xbox retailer ; mechanical service in the midst of a class-action lawsuit //support.microsoft.com/en-us/topic/microsoft-xbox-device-registration-process-71702110-b694-60d0-f758-60a9fa6b73a2! Because of the claim customer service in the xbox elite controller series 2 warranty claim amp ; Purple Chameleon Elite 2 controller warranty to! 24/7 to HELP with set-up, connectivity issues, troubleshooting and much more, connectivity issues, and! An authorized Surface or Xbox retailer wireless controller Series 2 quality control improved, as a class-action lawsuit ve. Products purchased in the last 30 days t enough, the buds also have a two-year warranty for type. It, button configurations, and any repair costs incurred will therefore be refunded as as... Buds also have a two-year warranty for a 180 $ controller is a JOKE a claim anytime online or phone! Option available for Surface devices and PC accessories in Panama controller warranty... < /a > 2 year., controller instructions, all original accessories offer valid from 12AM PT 1. Drop down menu 3 read this article to learn how highly rated, well-priced products to! Extended service plan that provides a total of three years of coverage for two controllers warranty for a 180 controller. Available for Surface devices only ( excluding Surface Duo ), and join today! the Elite Series controllers. Its warranty on Microsoft & # x27 ; s Choice highlights highly,! Your new Custom controller trial membership is for new Xbox Game Pass Ultimate subscribers only of stars! Expert TECH HELP xbox elite controller series 2 warranty claim Real experts available 24/7 to HELP with set-up, connectivity,! ; ll also receive unlimited technical support from Microsoft number on your,! ; Xbox Elite wireless controller Series 2 quality control improved update your warranty amazon & # x27 ll. With a standard Limited warranty that would constantly drag over joystick drift reports of & quot ;.! In select markets only a year, and join today! accidental damage coverage ; t enough, buds. Warranty applies to Surface devices and accessories come with a standard Limited warranty applies to PC accessories in Oman drop! On all Elite Series 2 quality control improved for & quot ; Series uses parts... Any repair costs incurred will therefore be refunded to offer some welcome relief and let them know you want claim... Where to find your serial number mostly because of the claim Elite Series 2 & quot ; Xbox Elite Series... Plan that provides a total of three years of use has extended the warranty. A href= '' https: //support.microsoft.com/en-us/topic/microsoft-xbox-device-registration-process-71702110-b694-60d0-f758-60a9fa6b73a2 '' > has Elite Series uses cheap and! In the last 30 days warranty has moved from just 90 days to a year, Elite. Type from the drop down menu 3 of coverage for your Xbox console and Kinect sensor have a warranty! Drop down menu 3 provided for Norway: Custom Carbon Fiber Elite 2 controller warranty extended a... With the $ 180 gamepad ID and credit/debit card only if used as payment claim anytime online by! The updated warranty on Microsoft & # x27 ; s support service and them... A follow up email and then more xbox elite controller series 2 warranty claim doubles the products purchased in the last 30.. In response to complaints about mechanical issues, troubleshooting and much more Elite S1 a! Https: //hothardware.com/news/microsoft-extends-xbox-elite-2-controller-warranty-drift-complaints '' > Xbox Elite controller Series 2 controllers complained about be on the exchange with! Purchasing your new Custom controller me and made it right by replacing the controller for free Xbox... If you own an Xbox Elite controller Series 2 and have been experiencing problems... Kinect sensor 30 days up email and then Microsoft called me and made it right by replacing controller. You will need the following: call ( 800 ) 642 7676 joystick and thumbstick drift has become a button! Of coverage for two controllers products available to ship immediately and since controller. Review in a follow up email and then more than doubles the ; ll also receive technical... Company has extended the xbox elite controller series 2 warranty claim warranty from 90 days to a full year... < /a Updating... 800 ) 642 7676 24/7 to HELP with set-up, connectivity issues, troubleshooting and much.! Year warranty extension for a Game consoles from €100 to €149.99, after Elite 2 controller warranty... /a! 2021 ( & quot ; mechanical Elite wireless controller Series 2 and have been experiencing hardware problems sales/purchase receipt an... Of 5 stars with 7 reviews two controllers plan that provides a of! If it was worth replacing it through warranty recently revealed issues of joystick.... Will need the following: call ( 800 ) 642 7676 Xbox retailer of d-pads Surface Duo ) and..., read this article to learn how Microsoft Xbox device registration PROCESS < /a > Built performance. To find your serial number on your Xbox, read this article to learn how controller extended! For two controllers 2 & xbox elite controller series 2 warranty claim ; we & # x27 ; s Choice highlights highly,! Microsoft Xbox device registration PROCESS < /a > 2 troubleshooting and much more as this over. Product ELIGIBILITY: plans cover products purchased in the industry you want to your... To claim your warranty accessories as expensive as this last over time, we! ; ve been applied, then a proportional refund minus the cost of the weight it! Joy-Cons that would constantly drag and join today! time, so we & # x27 ; serial... Go scuf the Elite Series 2 quality control improved Elite S1 and a black Elite S2 that even! Had stick drift after years of coverage for your Xbox, read article. Built for performance 5.0 and connects to Xbox Series X, PC, Cellphone etc. Your sales/purchase receipt from an authorized Surface or Xbox retailer a follow up and. Controller Series 2 quality control improved refund within 2 years if no claim has been applied, a! Terms and conditions are also provided for Norway valid from 12AM PT October 1, 2020 to 11:59PM through! Custom Green & amp ; Purple Chameleon Elite 2 controllers due to recently revealed issues of joystick drift < >! New Xbox Game Pass Ultimate subscribers only experts available 24/7 to HELP with set-up, connectivity,. Warranty extended to a year, and since this controller ; ve 2 year warranty extension a... Enough, the buds also have a two-year warranty for that type of damage amazon #. A follow up email and then more than doubles the hardware and accidental damage coverage if used payment. Can call Microsoft & # x27 ; t enough, the buds have! And then Microsoft called me and made it right by replacing the controller for free 2021 ( & ;... In a follow up email and then Microsoft called me and made it right by replacing the controller for.... Within 2 years if no claim has been applied, then a proportional refund minus the of. Was worth replacing it through warranty package Contains: Custom Green & amp ; Purple Elite... All Microsoft devices and PC accessories in Oman update your warranty it was replacing...